What to Expect

Emergency Care
Emergency services are available late nights, weekends, holidays – any time that your family veterinarian is unavailable.

  • When possible, please call ahead so that our emergency care team can prepare for your and await your pet’s arrival
  • Upon admission, your pet’s condition will be assessed and care will be prioritized based on urgency. Please keep in mind that patients with life-threatening and emergency conditions require our immediate attention.
  • Depending on the severity of your pet’s condition, hospitalization may or may not be recommended.
  • In keeping with our philosophy of working as team with your primary care veterinarian, all follow-up pet care will be provided at the office of your normal health care provider.
  • Following each visit to our hospital, your veterinarian will receive a written report of the diagnosis, care provided, and recommendations for subsequent care.

Referral Care
A visit to one of our specialists requires a referral from your primary care veterinarian.

  • Your veterinarian may call our office to make the referral, however, we encourage them to provide us with a referral form that indicates the problem(s) to be evaluated, as well as all pertinent medical history.
  • Once your veterinarian has completed the referral form, your veterinarian or you may call to make an appointment for the first visit.
  • You can expect to have a detailed visit with one of our veterinary specialists that will assess your pet’s condition, make recommendations and answer any questions you may have.
  • You will also be given an estimate for the cost of the care to be provided.
  • Expect your initial visit to last from 20 minutes to 1 hour, depending upon the nature and complexity of your pet’s problem.
  • Following each visit your referring veterinarian will receive a detailed written report describing the outcome of your visit.