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Patient Resources

Emergency Service Hours
24 hours a day, 365 days a year

Referral Specialty Care Hours
Monday thru Friday 8:00am – 5:00pm

If you wish to be referred to one of our animal specialists, please request a referral from your family veterinarian. Your veterinarian can also advise you as to which  service or specialist is qualified to handle your pet’s unique medical needs. Once you have discussed this with your veterinarian, simply call our office of choice to make an appointment.

Communicating With Us
We want your communications with us to be clear, concise, and easy:

  • Our receptionists will be able to answer many of your questions but please understand that they are not medically trained.
  • Whenever a receptionist cannot answer your question, a veterinary technician or the doctor will be consulted so that your inquiry is properly answered.
  • When it is necessary for you to communicate directly with your pet’s doctor, it will work best to let us return your call.
  • If your pet is admitted for a procedure or critical care, we will call you with an update each day before noon.

Discharging Your Pet From The Hospital
You will be contacted by your pet’s medical care team to let you know when he or she is being discharged. It is strongly recommended that you try to pick up your specialty patient during regular business hours, weekdays between 8am-6pm. Emergency service patients can be picked up any time of day.

Referral Care
A visit to one of our specialists requires a referral from your primary care veterinarian. Download our Referral Form here.

Your veterinarian may call our office to make the referral, however, we encourage them to provide us with a referral form that indicates the problem(s) to be evaluated, as well as all pertinent medical history. Once your veterinarian has completed the referral form, your veterinarian or you may call to make an appointment for the first visit.

You can expect to have a detailed visit with one of our veterinary specialists that will assess your pet’s condition, make recommendations and answer any questions you may have. You will also be given an estimate for the cost of the care to be provided.

Expect your initial visit to last from 20 minutes to 1 hour, depending upon the nature and complexity of your pet’s problem. Following each visit your referring veterinarian will receive a detailed written report describing the outcome of your visit.

Consent
We are animal specialists in the treatment of difficult and unusual conditions. Nonetheless, we cannot guarantee the success of a therapy or procedure. As is typical in most animal practices, you will be asked to sign a consent agreement asserting your understanding that unforeseen conditions or complications may arise. Please read the consent form carefully before signing it.