Patient Information

Hours of Operation and Locations

Our regular hours for referral specialty care are Monday - Friday from 7:30am - 6:00pm. Our emergency service is open 24 hours a day, 365 days a year. If you wish to be referred to one of our specialists, you must request a referral from your family veterinarian. Your veterinarian can also advise you as to which service or specialist is qualified to handle your pet's unique medical needs. Once you have discussed this with your veterinarian, simply call our office of choice to make an appointment.

Communicating With Us

We want your communications with us to be clear, concise, and easy. Our receptionists will be able to answer many of your questions but please understand that they are not medically trained. Whenever a receptionist cannot answer your question, a veterinary technician or the doctor will be consulted so that your inquiry is properly answered. When it is necessary for you to communicate directly with your pet's doctor, it will work best to let us return your call. If your pet is admitted for a procedure or critical care, we will call you with an update each day before noon.

Discharging Your Pet From The Hospital

For specialty hospital patients, we strongly recommend that you pick up your pet during our regular business hours, weekdays 8 am to 6 pm, unless otherwise instructed by your pet's doctor. Emergency service patients can be picked up at any time, although it is best to do it after-hours. Following these recommendations will assure you of having contact with the doctor or technician most familiar with your pet's case history.

Consent

We are specialists in the treatment of difficult and unusual conditions. Nonetheless, we cannot guarantee the success of a therapy or procedure. As is typical in most human and animal medical practices, you will be asked to sign a consent agreement asserting your understanding that unforeseen conditions or complications may arise. Please read the consent form carefully before signing it.